CUSTOM-MADE & PERSONALIZED PRODUCTS POLICY

Last Updated: August 2026

Khayal Art offers customization for selected products according to customer requirements and specifications. Because these products are designed or produced specifically for individual customers, special conditions apply.

Please review this policy carefully before confirming a customized order.

1. What Is a Custom-Made Product?

A product is considered customized when it is designed, manufactured, or modified specifically according to customer instructions, including:

• Custom dimensions or sizes.
• Special color selections.
• Names, wording, or personalized text.
• Design modifications.
• Selected materials or details.
• Customer-provided designs.
• Adding or removing design elements.
• Products manufactured to special specifications.
• Other agreed customization.

2. Customer Responsibility

Customers are responsible for ensuring that all customization information provided is accurate.

This includes:

• Names and text.
• Dimensions and measurements.
• Colors.
• Quantities.
• Designs.
• Images or files.
• Any other instructions relating to the order.

Please review all information carefully before approving the order.

3. Design and Specification Approval

For certain customized orders, Khayal Art may provide a design, visual representation, or final specifications for customer review before production.

Once the customer approves the final design or specifications, that approval will be treated as authorization to proceed with the order.

Customers are responsible for reviewing names, wording, dimensions, colors, and other details before final approval.

4. Production

Production begins once the order and required specifications have been confirmed and any required final approval has been received.

For orders paid by bank transfer, production may begin after payment has been received and confirmed, depending on the arrangement agreed with the customer.

5. Changes After Approval

Customers may request changes before production begins.

Once final design, manufacturing, cutting, printing, assembly, or another production stage has begun, changes cannot be guaranteed.

Where a requested change remains possible, it may result in additional costs, additional processing time, or a revised expected delivery date.

The customer will be informed before the change is made where applicable.

6. Cancellation of Customized Orders

A customized order may be cancelled before production begins.

Once design, manufacturing, or production according to the approved specifications has started, cancellation may no longer be possible because the product has been made specifically for the customer and may not be suitable for resale.

Where payment has already been made and production has begun, cancellation requests will be considered according to the stage of production and costs already incurred, subject to any mandatory rights available under applicable law.

7. Returns and Exchanges

Products manufactured or personalized specifically according to customer instructions cannot be returned or exchanged due to a change of mind after production.

This includes products made according to customer-selected dimensions, colors, names, wording, designs, or other specifications.

This does not affect customer rights where a product is damaged, defective, incorrect, or materially different from the agreed specifications.

8. Customer-Provided Errors

Where a product is produced according to information provided and approved by the customer, such as a name, wording, size, color, or design detail, an error contained in the customer's original approved information will not be considered an error by Khayal Art.

Customers may contact us to determine whether modification or reproduction is possible. Additional charges may apply depending on the product and requested changes.

9. Errors by Khayal Art

If a product is produced in a manner materially inconsistent with the specifications agreed and approved by the customer due to an error by Khayal Art, we will take responsibility for resolving the issue.

Depending on the circumstances, this may include correction, replacement, reproduction, or another appropriate remedy in accordance with applicable law.

Khayal Art will cover the necessary costs of resolving an error confirmed to have been caused by us.

10. Damaged or Defective Customized Products

If a customized product arrives damaged or defective, please contact us within 3 days of receiving the order.

We may request clear photographs or videos of the product and packaging to verify the issue.

Once verified, Khayal Art will cover the necessary costs of resolving the damaged or defective product as appropriate.

The notification period stated above is not intended to restrict any mandatory consumer rights that cannot be waived under applicable law.

11. Color Variations

We make reasonable efforts to represent colors accurately.

However, slight variations may occur due to screen settings, lighting, photography, material batches, or the nature of the materials used.

Minor natural variations are not considered defects unless the product is materially different from the color or specifications agreed with the customer.

12. Handmade Variations

Handmade or hand-assembled products may have minor natural variations from one item to another.

Such variations are not considered defects provided they do not materially affect the product's quality, function, or agreed specifications.

13. Processing Time

Standard orders at Khayal Art generally require 3–6 days for processing.

Customized products may require a different processing period depending on design, quantity, customization, and production requirements.

Where possible, customers will be informed if a customized order requires a different processing timeframe.

14. Delays in Customer Approval

Where production requires customer approval of a design, dimensions, wording, or other details, processing time may depend on receiving final approval.

Delays in providing information or approving the design may result in a corresponding delay to production and delivery.

15. Customer-Provided Designs and Content

By providing a photograph, logo, design, text, or other content for use on a customized product, the customer represents that they have the necessary rights or permission to use that content for the requested purpose.

Customers are responsible for the content they provide.

Khayal Art reserves the right to refuse content where production would be unlawful or may infringe the rights of others.

16. Use of Customized Product Images

We will not use images that reveal personal customer information, such as names, personal photographs, or private details, in marketing materials without obtaining appropriate permission where required.

17. Relationship With Other Policies

This policy should be read together with our:

• Shipping & Delivery Policy.
• Returns & Refund Policy.
• Privacy Policy.
• Terms & Conditions.

Any mandatory consumer rights available under applicable laws of the United Arab Emirates remain unaffected.

18. Contact Us

For questions about customized products or to request changes before production begins, please contact:

Khayal Art

Email: khayal.store.uae@gmail.com
Phone: +971 56 440 1149
WhatsApp: +971 56 440 1149
Country: United Arab Emirates