Returns & Refund Policy

Last Updated: August 2026

At Khayal Art, customer satisfaction is important to us, and we aim to provide high-quality products and a positive shopping experience. Please review the following Returns & Refund Policy before making a purchase.

1. Exchanges

Customers may request an exchange within 14 days from the date the order is received, provided that the product:

• Is in its original condition as received.
• Has not been used or damaged.
• Has not been altered or damaged through use.
• Is returned with all original parts and accessories, if applicable.

Khayal Art reserves the right to inspect the condition of the product before approving an exchange.

2. Returns & Refunds

Customers may request a return within 3 days from the date the order is received.

To qualify for a return, the product must be in its original condition, unused and undamaged, and returned with all original parts and accessories, if applicable.

Once the returned product has been received, inspected, and approved, the refund process will be initiated according to the original payment method or another refund method agreed upon with the customer.

The time required for the refunded amount to become available may vary depending on the refund method and financial institution involved.

3. Exchange & Return Shipping Fees

Customers will not be charged additional shipping fees for exchanges or returns accepted under this policy.

Khayal Art will cover the shipping costs associated with an approved exchange or return.

4. Custom-Made & Personalized Products

Products that are made or customized specifically according to a customer's request cannot be returned or exchanged once they have been produced, as they have been created according to the customer's individual specifications or selections.

This includes products customized in terms of size, design, colors, text, or any other details requested by the customer.

This exclusion does not apply if the product arrives damaged, defective, incorrect, or materially different from the agreed specifications. In such cases, please contact us according to the conditions below.

5. Damaged or Incorrect Products

If you receive a product that is:

• Damaged or defective.
• Different from the product you ordered.
• Or, in the case of a custom-made product, materially different from the specifications agreed upon.

You must notify Khayal Art within 3 days of receiving the order.

We may request clear photographs or videos of the product and its packaging to help us verify the issue.

Once the issue has been verified, Khayal Art will cover all necessary costs associated with resolving the issue, including any applicable return or replacement shipping costs.

6. Items Not Eligible for Return or Exchange

A return or exchange may not be accepted in the following circumstances:

• The applicable return or exchange period has expired.
• The product has been used or damaged after delivery.
• The product is not returned in its original condition.
• Parts or accessories are missing, if applicable.
• The product was custom-made or personalized according to the customer's request, except in cases of damage, defect, or an error on our part.

7. How to Request a Return or Exchange

To request a return or exchange, please contact us and provide your order information and the reason for your request.

We may ask you to provide photographs of the product before arranging collection to confirm that the product meets the requirements of this policy.

Please do not send or return a product before contacting us and receiving return or exchange instructions.

8. Contact Us

For returns, exchanges, or to report a damaged or incorrect product, please contact us:

Email: khayal.store.uae@gmail.com
Phone: +971 56 440 1149
WhatsApp: +971 56 440 1149