Shipping & Delivery Policy

Last Updated: August 2026

At Khayal Art, we take great care in preparing and shipping your orders to ensure that your products arrive in the best possible condition. Please review the following Shipping & Delivery Policy before placing your order.

1. Shipping Coverage

We currently provide shipping within the United Arab Emirates only.

International shipping is planned for the future. This policy will be updated once international shipping becomes available.

2. Order Processing Time

Orders are generally prepared within 3 to 6 days from the date the order is received and confirmed.

Certain products, particularly custom-made or personalized items, may require a different processing time depending on the nature of the order. Where applicable, any special processing requirements will be communicated to the customer.

3. Delivery Time

Once your order has been prepared and handed over to the delivery provider, delivery within the United Arab Emirates generally takes approximately 2 to 4 days.

Delivery times are estimates and may be affected by business days, public holidays, courier operations, or circumstances beyond our or the delivery provider's reasonable control.

Please note that order processing time is separate from delivery time.

4. Shipping Fees

The standard shipping fee within the United Arab Emirates is:

AED 60 per order.

We offer free shipping on orders over AED 1,000.

Eligibility for free shipping is determined based on the value of the products in the order according to the amount displayed during checkout.

5. Payment Methods

The following payment methods are currently available:

• Cash on Delivery (COD).
• Bank Transfer.

Credit and debit card payments are currently unavailable. Additional electronic payment options may be introduced in the future.

For orders paid by bank transfer, order processing may begin after payment has been received and confirmed.

6. Delivery Delays

We make every reasonable effort to meet the processing and delivery timeframes stated above. However, delays may occasionally occur due to public holidays, courier workloads, weather conditions, or other operational or exceptional circumstances beyond our reasonable control.

In such cases, we will make reasonable efforts to follow up on the order and assist with completing the delivery.

7. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order, including:

• Recipient's name.
• Contact number.
• Emirate and area.
• Delivery address and any additional information required to locate the delivery destination.

Incorrect or incomplete information may result in delivery delays.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been shipped.

8. Unsuccessful Delivery

If an order cannot be delivered because the customer is unavailable, does not respond to delivery attempts, or has provided incorrect or incomplete delivery information, the order may be returned to us.

Please contact us if you experience any issues receiving your order.

9. Damaged or Incorrect Products

If you receive a damaged product or an item different from what you ordered, you must notify Khayal Art within 3 days of receiving the order.

Once the issue has been verified, Khayal Art will cover the costs associated with resolving the damaged or incorrect item, including any necessary shipping costs, as applicable.

We may ask you to provide clear photographs or videos of the product and its packaging to help us verify and resolve the issue as quickly as possible.

10. Contact Us

For questions regarding shipping, delivery, or the status of your order, please contact us:

Email: khayal.store.uae@gmail.com
Phone: +971 56 440 1149
WhatsApp: +971 56 440 1149